1. Return Policy

A maximum of 30% of Full Crates on Returnable Glass Bottles may be returned after purchase.

PETs & Cans are not eligible for full returns.

Once Full Crates & Empty Crates have been collected, please send us a copy of the Credit Note remitted by the delivery team by email on onlineshop@phoenixbev.mu

Refund for Full & Empty Crates to be done within 2 weeks of collection.

    2. In the event we are unable to fulfill delivery of your paid order, you will be notified by email and shall be reimbursed the totality of the amount paid within 14 business days.

    3. For any other complaint you may have, please contact our after sales service, and we will revert back with a solution within 2 business days.

At Phoenixbev.mu, we remain committed to providing the best service and quality to our loyal customers. However, we will welcome any recommendation you might have to further improve our service.